Contact
An actual person, usually within 2 hours.
No ticket queues. No chatbot runaround. Pick the route that fits — we answer from whichever inbox you use.
General inquiries
Pricing, features, "does this work for us?" — our founders read these.
hello@tracelock.co
Product support
Active customers. Bugs, how-tos, training requests. 24/7 on Business+.
support@tracelock.co
Enterprise sales
75+ technicians, custom SLAs, procurement cycles, SSO, BAAs.
sales@tracelock.co
Security & compliance
SOC 2 reports, pen-test summary, vendor questionnaires.
security@tracelock.co
Phone & SMS
Mon–Fri, 7am–7pm Central. English and Spanish.
+1 (615) 555-0142
All inboxes are answered. Current median response time: 1h 42m. Last message answered 4 minutes ago.
HQ · Nashville
414 Union St · Suite 900
Nashville, TN 37219
Nashville, TN 37219
Mon–Fri · 8a–6p CT
Ops · Denver
2201 Broadway · 5th Floor
Denver, CO 80205
Denver, CO 80205
Mon–Fri · 8a–6p MT
Support · Remote
Distributed across 11 states
Follow-the-sun rotation
Follow-the-sun rotation
24/7 · Business & up