Contact

An actual person, usually within 2 hours.

No ticket queues. No chatbot runaround. Pick the route that fits — we answer from whichever inbox you use.

General inquiries

Pricing, features, "does this work for us?" — our founders read these.

hello@tracelock.co

Product support

Active customers. Bugs, how-tos, training requests. 24/7 on Business+.

support@tracelock.co

Enterprise sales

75+ technicians, custom SLAs, procurement cycles, SSO, BAAs.

sales@tracelock.co

Security & compliance

SOC 2 reports, pen-test summary, vendor questionnaires.

security@tracelock.co

Phone & SMS

Mon–Fri, 7am–7pm Central. English and Spanish.

+1 (615) 555-0142
All inboxes are answered. Current median response time: 1h 42m. Last message answered 4 minutes ago.

HQ · Nashville

414 Union St · Suite 900
Nashville, TN 37219
Mon–Fri · 8a–6p CT

Ops · Denver

2201 Broadway · 5th Floor
Denver, CO 80205
Mon–Fri · 8a–6p MT

Support · Remote

Distributed across 11 states
Follow-the-sun rotation
24/7 · Business & up

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